Standards of Performance Means Measurable Quality of Service
Success is a partnership. We not only listen to customer feedback, we rely on it to deliver the superior service we promise. Together with you, we develop standards of performance by which the quality of our services can be measured.
Carefully documented processes in our comprehensive Quality Manual ensures that we do it right the first time, every time. Because we consistently do things the same way every time, we can objectively measure our performance based on your service requirements.
We believe communication is essential for any businesses working together, therefore we allocate our clients a dedicated project manager, giving you someone who knows you, your business and your requirements. In addition we provide all our clients with onsite communication folders.
Inspections are conducted on regular basis by local supervisors and project managers.
Health and Safety
We strive to deliver the highest possible standards of health and safety for staff and clients. Standard practices include
- Site/contract specific risk assessments
- Induction and refresher training for all staff
- Regular health and safety audits
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